Understand Cultures

Culture Values Beliefs StoriesBy seeing the big picture, Exceptional Leaders learn to understand the cultures of the groups with whom they are dealing. In our four quadrant model, the collective interior subjective (lower left quadrant) should be taken into consideration in all decisions and evaluations.
Executives who just focus on the transactional commercial aspects of the business (lower right quadrant) can be blindsided by the important dynamics of culture. You see many examples of this when large change initiatives are not successful, such as a merger. If one only looks at the commercial aspects and ignores the cultural dynamics such  as shared beliefs among employees or customers (“this is what our customers  want”) and values (“this is what is really important to us”), significant resistance  can emerge, resistance which could  prove fatal to a successful outcome.


? Thought Provoker

  • What are the core beliefs and values of the organizational culture in which you find yourself?
  • Do you really know how groups will react in given situations, whether employees, customers, or consumers? If not, how do you know that you will make the right decision?
  • Are your core values compatible with the group values you find yourself aligned with? What specific examples make you confident of this?     

Exceptional Leaders know that having a firm understanding of the cultural dynamics of the groups they are dealing with is essential in making effective business decisions and evaluations.

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